Trading Depot sees turnover double since investing in K8

“Turnover has doubled in the seven months since K8 was implemented and, although I can’t put that all down to K8, there’s no way we could have managed the current level of business using the old system.”

Darren House, General Manager, Trading Depot

Trading Depot, the online trading sister company to Grant & Stone, offers more than 48,000 product lines to a loyal and growing customer base who maintain its ‘excellent’ rating on Trustpilot, the online review community. The company supplies plumbing and electrical products, sanitaryware, flooring, PVC windows and doors, some heavyside materials such as paving and more than 30,000 tools.

“We’re seeing huge growth,” said Trading Depot General Manager Darren House. “While around 70% of our customers are homeowners, the remaining 30% are tradesmen who are happier shopping in an online environment today than they were 10 years ago. Although we don’t offer trade accounts, we offer a choice to builders who are looking for a keener price and are happy to wait a day or two for their delivery. We also offer a click and collect service from our warehouse. I like to think there’s a traditional merchant feel about the business as we offer great customer service including technical support over the phone at pre-purchase stage.”