Service Competitively

In a sector where traditional boundaries are breaking down and once clearly defined categories – wholesale, distributor, merchant, retail – are now competing for the same customers and markets, it’s vital to differentiate your business. To compete for customers and keep them on board, you need not just quality products at the keenest prices, but also innovative service and support.

Our system responds by giving you the knowledge you need to understand and deliver whatever your customers want, wherever and whenever they want it. Whether it’s in the showroom, a telesales transaction, an ecommerce order or negotiating a deal on a smartphone, you have the customer profile, purchasing history, product data, all to hand. Greater choice, better communications and a faster response will help to secure the sale, satisfy the customer, establish a long-term customer relationship strategy and enhance your reputation.

All of the modules within our system have been developed for the distributive trade and support you in the key tasks of sourcing, stocking, selling and servicing.